Shipping Policy
Last updated: 2026-11-07
Free shipping on every U.S. order — USPS Ground Advantage for small items, FedEx Ground / Home Delivery for trees, inflatables and oversized decor.
This policy explains how, when and by whom your order is delivered. Please read it together with our Returns & Refunds Policy. If anything is unclear, email us at [email protected] before you order — we reply within 1 business day.
1. Free shipping on every order
Every order ships free to addresses within the United States. There is no minimum order value, no shipping surcharge at checkout, and no code to enter — the free rate is applied automatically to every order. We currently ship to U.S. addresses only.
2. Order processing time
Orders are processed and handed to the carrier within 1–3 business days of the order being placed. Orders placed on weekends or U.S. holidays are processed on the next business day. You will receive an order confirmation email when you place your order, and a second email with your tracking number once the shipment is on its way.
3. Carriers and delivery methods
We choose the carrier that fits the size and fragility of what you ordered:
- USPS Ground Advantage — small and light items such as ornaments, small decor, textiles and accessories. Typical transit time is 2–5 business days after processing. USPS Ground Advantage is also used for P.O. Box addresses.
- FedEx Ground / FedEx Home Delivery — Christmas trees, inflatables, oversized items and fragile decor that need extra protection. Typical transit time is 1–5 business days after processing, depending on your distance from the fulfillment location.
Transit times are carrier estimates, not guarantees. During the peak holiday season (November–December), carrier networks are at their busiest and deliveries can take longer than the estimates above — ordering early is the best way to have decor in hand when you want it.
4. Tracking your order
Your tracking number is emailed to the address used at checkout as soon as your label is created. Tracking can take up to 24 hours to show its first scan. If tracking has not moved for 5 business days, email us at [email protected] with your order number and we will open an investigation with the carrier.
5. Signature on delivery
Most orders are delivered without a signature. For high-value or oversized shipments, the carrier may require a signature on delivery. If nobody is available, the carrier will normally leave a notice and attempt delivery again or hold the parcel for pickup, per the carrier's own policy.
6. Address changes and incorrect addresses
Please double-check your shipping address at checkout. If you spot an error, email us at [email protected] immediately — an address can only be changed before the order ships. Once a shipment is in transit we cannot reroute it, and a shipment returned to us because of an incorrect or incomplete address can be re-shipped once we receive it back.
7. Damaged shipments
If your order arrives damaged, please keep all packaging and email us at [email protected] within 48 hours of delivery with your order number and clear photos of the damaged item and the packaging. We will arrange a replacement or a full refund under our Damage & Defects Policy — damaged items are never your cost.
8. Missing packages and incorrect items
If tracking shows "delivered" but you cannot find the parcel, first check with household members, neighbors and your local post office or FedEx location — most parcels turn up within 48 hours. If it is still missing, or if you received the wrong item, contact us within 7 days of the delivery scan at [email protected] and we will make it right with a reshipment or a refund.
9. Split shipments
Orders containing items of very different sizes (for example, a tree plus ornaments) may arrive in more than one parcel, on different days, and occasionally with different carriers. Each parcel gets its own tracking number and its own tracking email.
10. International shipping
We do not currently offer international shipping. Orders are fulfilled to U.S. delivery addresses only.
Contact us
Merry Christmas Decors
36811 E Steinhauser Rd, Sibley, MO 64088, United States
Email: [email protected]
Support hours: Monday–Friday, 9am–5pm ET — we reply within 1 business day.